⭐Free Shipping for all orders over $100
⭐Free Shipping for all orders over $100
We are very sorry to hear that you are unhappy with the item you received. Unfortunately, we are unable to accept return/exchange/refund at the moment unless you receive a wrong order or damaged product. However, we sincerely wish to improve your shopping experience with Dekor365. Please contact us at support@dekor365.co with the problem, so that we can help work things out in the best way for you.
For the best experience, we suggest reading the product description and size chart carefully before placing an order.
A request needs to be submitted within 7 days from the delivery date to qualify for refund or replacement. If 7 days have gone by since your delivery date, unfortunately we cannot offer refund or replacement.
Due to the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
NOTE:
So please review the product description and your order carefully before you check out to ensure your order is correct.
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
To file a claim, please send us an email to support@dekor365.co and include the following information (this is a must):
We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
NOTE:
Due to the global impact of COVID-19 and travel restrictions recently in US, the production and delivery times have been delayed by up to 10 business days than the time frame below. We truly apologize for this inconvenience and Thank you for your understanding and sympathy with us in this situation.
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ESTIMATED TIME OF ARRIVAL
Product | Production Time (business days) |
Shipping Time (US) (business days) |
Shipping Time |
---|---|---|---|
Hoodie AOP | 4 - 6 | 7 - 14 | 14 - 21 |
T-shirt AOP | 4 - 6 | 7 - 14 | 14 - 21 |
Sweatshirt AOP | 4 - 6 | 7 - 14 | 14 - 21 |
Canvas & Poster | 1 - 3 | 3 - 10 | 14 - 21 |
Wooden Sign | 3 - 5 | 7 - 15 | 14 - 21 |
Shoe | 5 - 7 | 7 - 15 | 14 - 21 |
Pillow | 1 - 3 | 3 - 10 | 14 - 21 |
Apparel | 2 - 3 | 5 - 7 | 14 - 21 |
Tumbler | 1 - 3 | 3 - 10 | 14 - 21 |
Doormat | 1 - 3 | 3 - 10 |
14 - 21 |
Please note:
Orders are processed when the payment is accepted.
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 1-3 days for the carrier to scan your package into their system.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because:
Thank you for considering Dekor365.live and if you have any questions, please don't hesitate to contact us via: support@dekor365.co
NOTE:
We are very sorry to hear that you are unhappy with the item you received. Unfortunately, we are unable to accept return/exchange/refund at the moment unless you receive a wrong order or damaged product. However, we sincerely wish to improve your shopping experience with Dekor365. Please contact us at support@dekor365.co with the problem, so that we can help work things out in the best way for you.
For the best experience, we suggest reading the product description and size chart carefully before placing an order.
A request needs to be submitted within 7 days from the delivery date to qualify for refund or replacement. If 7 days have gone by since your delivery date, unfortunately we cannot offer refund or replacement.
Due to the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
NOTE:
So please review the product description and your order carefully before you check out to ensure your order is correct.
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
To file a claim, please send us an email to support@dekor365.co and include the following information (this is a must):
We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
NOTE:
Due to the global impact of COVID-19 and travel restrictions recently in US, the production and delivery times have been delayed by up to 10 business days than the time frame below. We truly apologize for this inconvenience and Thank you for your understanding and sympathy with us in this situation.
-------------------------------------------------------------------------------
ESTIMATED TIME OF ARRIVAL
Product | Production Time (business days) |
Shipping Time (US) (business days) |
Shipping Time |
---|---|---|---|
Hoodie AOP | 4 - 6 | 7 - 14 | 14 - 21 |
T-shirt AOP | 4 - 6 | 7 - 14 | 14 - 21 |
Sweatshirt AOP | 4 - 6 | 7 - 14 | 14 - 21 |
Canvas & Poster | 1 - 3 | 3 - 10 | 14 - 21 |
Wooden Sign | 3 - 5 | 7 - 15 | 14 - 21 |
Shoe | 5 - 7 | 7 - 15 | 14 - 21 |
Pillow | 1 - 3 | 3 - 10 | 14 - 21 |
Apparel | 2 - 3 | 5 - 7 | 14 - 21 |
Tumbler | 1 - 3 | 3 - 10 | 14 - 21 |
Doormat | 1 - 3 | 3 - 10 |
14 - 21 |
Please note:
Orders are processed when the payment is accepted.
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 1-3 days for the carrier to scan your package into their system.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because:
Thank you for considering Dekor365.live and if you have any questions, please don't hesitate to contact us via: support@dekor365.co
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